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Terms

Terms of Service

Last updated: July 12, 2026

Operator:Monarch LLC, a New York limited liability company ("Monarch," "we," "our," "us").

Service:the Monarch platform available at flymonarch.ai and related apps, APIs, and offerings (the "Service").

By creating a Monarch tenant or using the Service, the person creating the tenant (the "Customer") agrees to these Terms of Service ("Terms"). Individual end users invited to a tenant agree to these Terms on first sign-in.

1. Definitions

"Account" is the user-level identity used to access the Service. "Tenant" is the workspace, owned by the Customer, that scopes data, billing, and access. "Customer" is the organization or individual that owns a Tenant and pays for the Service. "End User" is any person granted access to the Tenant by the Customer. "Recipient" is any third party who receives an email or one-pager sent through the Service. "Customer Data" is data submitted to or generated by the Service on the Customer's behalf, including voice captures, transcripts, drafts, contacts, brand profile, voice profile, and CRM sync state. "Plan" is the subscription tier the Customer has selected (Solo, Starter, Growth, or Enterprise). "Subprocessors" are third parties processing Customer Data to deliver the Service, listed in our Data Processing Agreement.

2. The Service

Monarch captures a voice or text note from an End User after a real-world conversation, enriches the contact and account, generates a personalized follow-up email and optional one-pager, and sends the email through the End User's connected mailbox while logging activity to the Customer's CRM.

Monarch offers four tiers: Solo, Starter, Growth, and Enterprise. Plan features, capture limits, seat minimums, and overage behavior are described in the pricing sectionand in the in-app billing surface. The Customer's Plan governs which features are available and what usage limits apply, and Plan features are subject to change with notice.

For the duration of the public beta, the Service is offered as a paid beta. The Service is fully usable for the described workflow, but the Customer acknowledges that beta features may be modified, removed, or rebuilt with notice.

3. Accounts, Tenants, and Authority

The Customer represents that they are at least 18 years old, are authorized to bind the organization named in the Tenant to these Terms, and are not located in a jurisdiction subject to a U.S. embargo. Signup creates a Tenant, the first Owner user, an initial Membership, and a subscription record, and the Customer (acting through the Owner) is responsible for all activity within the Tenant.

The Customer may invite End Users to the Tenant and is responsible for ensuring that End Users agree to these Terms on first sign-in, use the Service in compliance with these Terms, and have authority to act in the Tenant. The Owner has ultimate authority over the Tenant, including billing, integrations, deletion, and compliance settings. The Customer ensures the Owner is a person with authority to act on the organization's behalf.

4. Payment

Plan fees are charged in advance on a monthly or annual cycle as selected at signup. Payment is processed by Stripe, and the Customer agrees to Stripe's terms (https://stripe.com/legal) for payment processing. Plan fees do not include taxes, and the Customer is responsible for all taxes, levies, or duties imposed by taxing authorities, except for taxes based on Monarch's net income.

If a payment fails, Monarch will retry and notify the Owner; if payment is not resolved within the dunning window, the Service may be suspended. Plan fees are non-refundable except as expressly required by law, and if the Customer cancels mid-cycle, the Service remains active through the end of the paid cycle. Monarch may change Plan pricing with at least 30 days' notice via email to the Owner, with changes taking effect on the next renewal.

5. Customer Data and Ownership

The Customer retains all rights, title, and interest in Customer Data. Monarch claims no ownership over voice captures, transcripts, drafts, contacts, or any other content the Customer submits or that is generated for the Customer. The Customer grants Monarch a limited, worldwide, non-exclusive, royalty-free license to host, store, transmit, process, display, and otherwise use Customer Data solely to operate, maintain, and improve the Service for the Customer.

Monarch will not use Customer Data to train or fine-tune general-purpose foundation models offered to other customers. Customer Data may be used to improve the Service for the Customer, such as refining the Customer's own voice profile and brand profile, and Monarch may use aggregated, de-identified operational analytics to improve the Service. Monarch processes data about Recipients only to deliver the Service, as described in the Privacy Policy. The Customer may export Customer Data at any time, and on Tenant deletion the Customer has 30 days to restore the Tenant or download a final export before data is purged.

6. Acceptable Use

The Customer agrees not to, and not to permit any End User to:

  • Use the Service to send unsolicited commercial email in violation of CAN-SPAM, CASL, GDPR/ePrivacy, or any other applicable anti-spam law.
  • Send emails containing illegal content, harassment, threats, or content that violates third-party rights.
  • Misrepresent the sender's identity. The "From:" header must accurately identify the End User.
  • Use deceptive subject lines designed to bypass recipient consent.
  • Circumvent the Service's suppression list, unsubscribe enforcement, or rate limits.
  • Reverse-engineer, scrape, or extract Monarch's proprietary models, prompts, or system designs.
  • Use the Service to send malware, phishing, or pretexting communications.
  • Resell or sublicense the Service without a written agreement with Monarch.
  • Use the Service in connection with classified, regulated, or restricted-export data without prior written consent from Monarch.

Violations may result in immediate suspension. Repeated or serious violations may result in Tenant termination.

7. Integrations and Third-Party Services

The Service integrates with Gmail, HubSpot, Salesforce, Apollo, Hunter, OpenRouter, ElevenLabs, OpenAI, and other providers. By authorizing an integration, the Customer authorizes Monarch to access and process data through that provider on the Customer's behalf, subject to the provider's own terms. Enterprise customers may bring their own API credentials, and Monarch processes Customer Data through Customer-supplied credentials at the Customer's direction. Monarch's integration with a third-party provider is not an endorsement of that provider, and the Customer is responsible for the Customer's relationship with each provider, including the Customer's agreement to that provider's terms.

8. Service Availability

Monarch will use commercially reasonable efforts to keep the Service available. Scheduled maintenance, third-party provider outages, and emergency security work may cause temporary unavailability. During the public beta, no service-level agreement is offered, and Monarch will communicate planned downtime through the in-app status page or email to Owners. Neither party is liable for failure to perform due to causes beyond reasonable control, including natural disasters, war, terrorism, government action, internet outages, or third-party provider failures.

9. Confidentiality

Each party may receive information that is confidential to the other ("Confidential Information"). Confidential Information includes Customer Data on Monarch's side and Monarch's pricing, product roadmap, and security designs on the Customer's side. Neither party will disclose the other's Confidential Information except to its employees and subprocessors with a need to know and under similar confidentiality obligations, or as required by law (with prompt notice where permitted).

10. Intellectual Property

Monarch retains all rights in the Service, including its software, prompts, models, designs, marks, and documentation. No rights are granted to the Customer except the right to use the Service per these Terms. If the Customer or any End User provides suggestions or feedback about the Service, Monarch may use it without restriction or compensation. "Monarch" and the Monarch logo are trademarks of Monarch LLC, and the Customer may not use Monarch's marks except to truthfully identify Monarch as a vendor.

11. Term and Termination

These Terms apply from Tenant creation until terminated by either party. The Customer may terminate at any time by canceling the subscription in the in-app billing settings, effective at the end of the current paid cycle. Monarch may suspend or terminate the Tenant for material breach of these Terms (including the Acceptable Use section) with notice when feasible; serious abuse, such as active phishing campaigns, may be terminated without notice. Monarch may terminate any Tenant for convenience with at least 30 days' notice, in which case the Customer receives a pro-rata refund for any unused prepaid portion of the current cycle.

On termination, all access is revoked at the end of the cycle, the Customer may export Customer Data during a 30-day post-termination window, and after 30 days Customer Data is purged except for legally required records such as audit logs and tax records.

12. Warranties and Disclaimers

Each party warrants that it has the authority to enter these Terms. EXCEPT FOR THAT WARRANTY, THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. MONARCH DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. MONARCH DOES NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE OR THAT DRAFTS GENERATED BY THE SERVICE WILL BE ACCURATE, APPROPRIATE, OR FREE OF HALLUCINATION. THE CUSTOMER AND END USERS ARE RESPONSIBLE FOR REVIEWING DRAFTS BEFORE SEND.

13. Indemnification

The Customer will defend and indemnify Monarch against claims arising from Customer Data, the Customer's or its End Users' violation of the Acceptable Use section, emails sent by End Users through the Service, and the Customer's violation of law. Monarch will defend and indemnify the Customer against third-party claims that the Service, as provided and used in compliance with these Terms, infringes a U.S. patent, copyright, or registered trademark; this obligation does not apply to claims arising from Customer modifications, combinations with non-Monarch products, or use outside these Terms.

The indemnified party must promptly notify the indemnifying party, allow the indemnifying party to control defense, and reasonably cooperate. The indemnifying party will not settle in a way that admits Customer liability or imposes obligations on the Customer without consent.

14. Limitation of Liability

EXCEPT FOR BREACH OF THE ACCEPTABLE USE SECTION, BREACH OF THE CONFIDENTIALITY SECTION, INDEMNIFICATION OBLIGATIONS, OR GROSS NEGLIGENCE OR WILLFUL MISCONDUCT: NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST BUSINESS, OR LOST DATA, EVEN IF ADVISED OF THE POSSIBILITY; AND EACH PARTY'S CUMULATIVE LIABILITY ARISING FROM OR RELATED TO THESE TERMS IS LIMITED TO THE AMOUNT THE CUSTOMER PAID MONARCH IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

15. Data Protection

Monarch's Privacy Policydescribes how Monarch processes personal data. For Customers whose data is subject to GDPR, UK GDPR, or similar regimes, Monarch's Data Processing Agreementapplies and is incorporated by reference where applicable. Recipients of Monarch-sent email have rights under GDPR, CCPA and U.S. state privacy laws, and CAN-SPAM, and the Customer agrees to honor Recipient rights through the surfaces Monarch provides. The Customer is responsible for the Customer's own compliance with email marketing laws, including providing accurate sender information and honoring unsubscribe requests.

16. Affiliate Program

Paid Tenants are enrolled in the Monarch affiliate program by default and may earn revenue share on referred signups. The affiliate footer is appended to outbound emails unless the Owner opts out. Detailed affiliate terms (payout method, attribution, revenue share, fraud rules) are at flymonarch.ai/affiliate-terms.

17. Changes to These Terms

Monarch may update these Terms. Material changes will be communicated by email to the Owner and through an in-product modal at next sign-in. Continued use after the effective date of an update constitutes acceptance of the updated Terms. If the Customer does not accept a material update, the Customer may cancel the subscription effective at the next billing cycle, and these Terms will continue to govern through that period.

18. Miscellaneous

These Terms are governed by the laws of the State of New York, without regard to conflict-of-laws principles. Any dispute will be resolved in the state or federal courts located in New York County, New York (or the county of Monarch's principal place of business), and each party consents to personal jurisdiction there. Before filing suit, the parties will attempt good-faith resolution through email between the Customer's Owner and legal@flymonarch.ai for at least 30 days.

Neither party may assign these Terms without the other's consent, except that Monarch may assign to an affiliate or to a successor in connection with a merger or acquisition. These Terms, the Privacy Policy, the DPA (where applicable), and any order form (for Enterprise) form the entire agreement between the parties. If any provision is held unenforceable, the rest of the Terms remain in effect. A party's failure to enforce a right is not a waiver of that right. Nothing in these Terms creates a partnership, joint venture, agency, employment, or fiduciary relationship.

Notices to Monarch: legal@flymonarch.ai and 418 Broadway STE N, Albany, NY 12207. Notices to the Customer: the Owner's email on file and, where applicable, the registered business address.

Contact

Questions about these terms can be sent to legal@flymonarch.ai. Operator: Monarch LLC, 418 Broadway STE N, Albany, NY 12207.